I had an issue trying to get a new refrigerator installed. The installers were afraid to disconnect the copper water hose from the old refrigerator because they didn't want to risk flooding my home. The installers left at 10:30am. I called Mr. Rooter approximately 10:50am. To my surprise the young lady was able to get me an appointment same day and almost immediately! Robert came and saved my day. Within less than three hours I called, Robert arrived and just left. Everyone I came in contact with today from Mr. Rooter was kind, caring and professional. I think I have found my "go to" plumbing company. Thanks Mr. Rooter..
Our technician, Daniel, came yesterday to repair a problem in our box, then did a safety of the whole system and made several recommendations for upgrades, some of which we agreed to. Today he came and completed those. He was with us for much of the day--there were several upgrades, and in order to complete them he spent quite a bit of time driving around, trying to find parts in local stores (Home Depot, etc.), without a lot of luck at first--to his credit, Daniel never gave up, finally located the required materials, and completed the work. He is personable and explains things clearly, which made him a pleasure to work with..