I had a great experience. David was very knowledgeable and straight forward with what was going on. He explained everything to me so I could understand. He showed me what was wrong and gave me options on moving forward. I highly recommend David and Mr. Rooter to all..
2 years ago
David was aweso
David was awesome! He was very helpful and helped me with my issue. I really appreciated how he asked me questions regarding my issue and then walked me through step by step with my installation. I also would like to say thank you for the quick response. I called 4 other plumbers with message and no response. I will definitely keep you guys in my phone if I ever have any issues in the future..
2 years ago
Ken was terrifi
Ken was terrific. He Answered all my questions Thoroughly and worked above and beyond expectations.
Thank you Mr.Rooter for having great people in your company ..
2 years ago
Mr. Rooter got
Mr. Rooter got the job done professionally and with exceptional expertise. David explained everything and now I know what to look for and what do. Barbara gave me direction right before closing with great customer service and saved me from having to ask for an after hours appointment. It’s hard to find the combination of good service, promptness, and expertise all rolled into one..
2 years ago
Everyone was wo
Everyone was wonderful! Shaun spent so much time trying to figure out my problem - and he did!! Friendly, smart, on time, safe...And, Heather in Customer Service was equally as wonderful!! Will definitely call them again!.
Plumber Atlanta Mr. Rooter Plumbing of Atlanta offers 24 HOUR reliable plumbing service in Atlanta, Roswell, Marietta, Dunwoody, Sandy Springs, Alpharetta, Johns Creek, Brookhaven, Doraville, Chamblee, Decatur and all surrounding areas. As one of the most trusted names in the business, Mr. Rooter is proud to be located in Atlanta, GA and serve the community surrounding us. Becoming the number one, go-to plumber in the areas has been earned through......
I had a great experience. David was very knowledgeable and straight forward with what was going on. He explained everything to me so I could understand. He showed me what was wrong and gave me options on moving forward. I highly recommend David and Mr. Rooter to all.
David was awesome! He was very helpful and helped me with my issue. I really appreciated how he asked me questions regarding my issue and then walked me through step by step with my installation. I also would like to say thank you for the quick response. I called 4 other plumbers with message and no response. I will definitely keep you guys in my phone if I ever have any issues in the future.
Everyone was wonderful! Shaun spent so much time trying to figure out my problem - and he did!! Friendly, smart, on time, safe...And, Heather in Customer Service was equally as wonderful!! Will definitely call them again!
Joshua was phenomenal in recognizing my issues - of which there were plenty - and quickly and professionally fixing them. I also needed water remediation and he promptly put me in touch with the right people. I am so thankful and grateful for the service he provided me. He is also a great guy with a great personality. I definitely recommend Mr. Rooter and Joshua.
Mr. Rooter got the job done professionally and with exceptional expertise. David explained everything and now I know what to look for and what do. Barbara gave me direction right before closing with great customer service and saved me from having to ask for an after hours appointment. It’s hard to find the combination of good service, promptness, and expertise all rolled into one.
I was experiencing plumbing issues and was unsure of where to start or who to call. Brand new home of three(3) years and was now experiencing what appeared to be a bursted pipe/leak. I googled and came across Mr Rooter, amongst other listings, but only felt comfortable contacting this company. Thank God I did. I pray about everything!! I said, "God, let them send me the right person, for me, for our home. Let me explain that the representative, Joshua Vlahos, that they sent me was the epitome of great customer service!! He was courteous, great manners and informative on everything he was doing. I can't rave enough about this young man. He eased my fears and offered alternative solutions. He was effective and efficient. Mr Rooter should definitely, be appreciative of reps like Joshua. It's ppl like him that grow, motivate and maintain the integrity of your business that I know you hope to always maintain. I can't thank you enough.
Jason and Josh did an excellent job fixing our blocked pipes. They were so quick, kind, and efficient. They did amazing, quality work and they were so nice and professional. It was quite a big project, and They took the time to explain what they would be doing every step of the way We are so happy to have working plumbing in our home again and would highly recommend them to anyone!
I was fortunate to have the team of John F and Steve G to diagnose and repair a leak in my external water line. Both were extremely professional and responsive throughout this big project. I also appreciated the communication throughout the project informing me of every step in the process to replace my water line. Great job guys!
Mr. Mahoney was skilled, honest, caring, clearly explained my issue and how he would resolve my problem. He was not condescending. He was quick and I appreciated his knowledge. He’s been doing this work for 34 years!! I would recommend Mr. Rooter to anyone. I have another project coming up and I’ll be calling them again. Good job!! Thank You!!
Rooter was the only company which is true 24/7 services. Other vendors in Atlanta did not even bother returning my call on weekend. Hot water is a necessity and not a luxury and only Mr. Rooter Plumbing understands that. Their Customer Service is very responsive and kept me updated posted on schedules through emails, text messages. Greatly satisfied! Punctuality was a little issue but I was ok to adjust couple of hours to make sure I get HOT water the earliest. Highly recommended.
Scheduled an appointment online the day before, they came on time and started the work. I appreciated the fact that he layed plastic tarp around the area. He explained the process along the way. Additional work was needed. My pipes are 50+ years old and completely blocked. I authorized the extra work and he knocked it out right away. Everything looks great. Ken was professional and I would call for him again.
Mr. Rooter went above and beyond my expectations. They replaced a section of main sewer line that had tree root intrusion due to a faulty installation job done by the builder of the house. They also found "get this" a mini sledge hammer that was in the county owned section of the drain pipe. Lee was able to remove the hammer without having to wait for the county sewer dept.. to show up. They did a great job from start to finish and were even respectful of my newly sodded lawn. This company definitely puts the customer first.
I will not hesitate to call them for my future plumbing needs.
Mr. Rooter has excellent customer service. They responded to my request for an estimate immediately and were there the next morning. Kenny & Danny we’re very hard working and knowledgable. They replaced our hot water heater quickly and prices were extremely reasonable. I highly recommend!
Plumbers got the job done. While I thought the price was high, I was at their mercy. No complaints about the crew other than some mud on the carpet. However, the office is another story. They will tell you the crew is on the way and two hours later, still waiting. On Day 3 of the project, we were told twice by the office "the crew will be there today." Waited all day. Finally, at 5PM, we called the office to learn "they are not coming because of the weather." We have been promised a call back by a manager on two occasions. Still waiting.
We had a sewer ejector pump fail in our basement and they were able to send someone out the same day to take a look (Sunday). Jason gave us all the options and was very helpful. We also ended up doing our water heater with them as we were about to pull the trigger with another group prior to this incident. Financing complete that evening and the work was started. Sewer Ejector pumped was replaced that evening and water heater the next morning. Very happy with our experience with this group.
Joshua did a phenomenal job! He was prompt and extremely professional. Very knowledgeable and empathetic to our issue. He did a amazing job with fixing the plumbing quickly and was a true joy to work with. Thank you Joshua!
Ken is a very experienced technician. He found and fixed a very challenging leak for us in less than two hours. He knews what tools to use and able to get the job done in a very tight space. Scheduling system is very efficient too. They were able to schedule us in for the same day service before the holiday. Price is reasonable too. Would definitely use Mr. Rooters again.
Steven was great! He was extremely friendly, helpful with my plumbing issue, and went above and beyond to help me 1) understand the issue and 2) identify additional areas of concern. I will definitely use Mr. Rooter in the future.
This company is awesome! I was very pleased with the punctuality as well as the professionalism. The workers were very respectful as well as concern with getting to the root of our water issue. They provide quality service in a very professional manner... workers worked hard in resolving our water issue.
They are so professional and responsible well as checked my issue plumbing very careful, no matter that narrow space to get in, plus explain the problem and explain all details they will solve. They did excellent job, I am so happy and would love to recommend them for all plumbing problem you may have. Chan
Jim Mahoney came out and fixed my leaky toilet quickly and professionally. He answered every question I had and was super polite and informative. It was 9 o'clock at night (he had been at a big job prior job all day) and Jim was great. He helped me look for my main water cutoff, checked my other toilets, and gave me some great general information. I would highly recommend him to anyone with plumbing needs. He really gives you a 5 star treatment.
At first the online scheduler didn't work, but it was very easy to call and set up an appointment. I liked receiving a text with the plumber's photo saying he was on his way. Jason arrived as scheduled. He provided all estimates in writing up front and was very courteous and professional as he explained the plumbing problems he found. I decided to replace my aging water heater, and he returned with my new water heater and finished installing it that afternoon, even when I needed to be away for a few hours. The hot water temperature is now perfect, not too hot when I turn on the hot water tap. Overall a great experience. This is my third home in two states I have trusted Mr. Rooter with my plumbing needs, and I will definitely call you guys again next time!
Kenny is excellent plumber. He works tirelessly all day. I like how he explained the process and if delays made sure we were aware. Absolutely nothing left to chance. Our kitchen pipes will be working for years. No more backups.
Any plumbing issue we will ask for Kenny From Dawsonville Years of experience.
Lynne and Ron
Exceptional service. I wouldn’t use any other plumbing company. Steve G was incredibly professional, thorough, and diligent. Overall, they all work hard to truly solve the problem and not just try and get in and out! I have never experienced such great and hard working service time and time again- especially when I have encountered truly difficult situations with mold and a hole in the water pipe line. They go above and beyond to ensure the problem is resolved!
The plumber himself was a great guy. Very personable, very informative and was a true professional. He fixed my issue within minutes. The only reason I’m giving 3 stars is because they were 2 hours late. I understand some jobs take longer than expected and things get log jammed but the reps in the office continuously told us he was only minutes away. It’s ok if someone is going to be 2 hours behind, just tell us that instead of saying he’s only 5 minutes away.
Jason Johnson was fantastic! Although my intention was to get one particular service, based on the general plumbing mini session Jason provided me I determined there were other more integral services that I actually required now. Jason was friendly, informative and transparent. He was professional at all times as well! Jason explained everything he did! Mr. Rooter has a customer for life!
Joshua did an excellent job. The leak was hard to find and pulled in support to find it with no hesitation. He stayed on the job and fixed two leaks with the greatest regard for good customer service. I appreciated his initiative and willingness to work late so I could rest easy that all was well.
Steve G. was extremely knowledgeable! His plumbing knowledge far superior than other the we received quotes from. Steve was very personable as well. The plan he came up with for our plumbing repair was well explained and he was very upfront!
I had a garbage disposal that needed to be replaced and called this morning hoping to get on the schedule this week. Soon I got a text with the technicians photo and confirmation time which I really liked. In less than 2 hrs Robert showed up. He educated me about disposals and other plumbing questions I had. I now have a new disposal and would definitely use Rooter again.
First time ever dealing with home issues. Jason took time out to explain the whole process and show me the water system. He's very thorough, knowledgeable and kind! He did a great job!! I couldn't ask for better service tech!!
Jason arrived today with a difficult problem with our plumbing system. We had hot water coming out of our cold water taps. Two other plumbers could not figure out the problem but Jason was able to diagnose and fix. Highly recommend him. Good guy too!
I had a great experience with Steven, my Mr. Rooter plumbing tech, today. He was on-time, (actually early), explained what he was going to do, and completed the job effectively. The charge fir the service was fair. I'm glad the local plumber didn't follow through after 2 calls. I ended up spending much less.
Excellent Service with 100% Customer Satisfaction!! Courteous, Prompt, Professional and Very Well-trained & Knowledgeable about All Plumbing issues-24 hours a day! 5 star service-Highly Recommend-Very Satisfied! (Courteous Jim Mahoney promptly came to my home & simply explained to me the most cost-effective way to make the needed repair. Jim did a terrific job fixing several emergency plumbing issues!)
Jason Johnson came on a Sunday to fix our sump pump and explained everything in detail to help us understand what needed to be fixed now and what could wait a little while. He gave us the best price and was extremely knowledgeable on all plumbing related issue. No shortcuts were taken and we still were given a great price. We learned a lot and feel good knowing we have a trustworthy technician to continue to count on in the future. -Erin
Zach and Mr. Rooter did an amazing job. Fast, prompt service got us a new water heater within 2 days of my initial call. Zach showed up within the designated time and within a few hours we had a new water heater. Thank you Mr. Rooter and Zach for your service!
Zach was phenomenal! He allowed me to voice my concerns, question my options, and allowed me to make a confident decision without any pressure. He was very accommodating and made me feel like I was getting 110% effort despite the job being completed at 10pm. Thank you!!!
I called at midnight on a Friday and the dispatcher confirmed an appointment window for 8-11AM that same morning. Shaun was great - he arrived early in the time window and got to the job quickly. There was an issue with a specialized part that broke during installation, and he followed through with great communication until the job was totally completed. I’m not knowledgeable about plumbing, but as far as I can tell, the quality of the work looks good. The cost was not cheap, but I am pleased with the service and the quality of work. Make sure to look for coupons on their website.
We have used Jim many times over the last several years and he is the best. His experience and knowledge in dealing with plumbing and electrical is second to none. Plus being on time and getting an appointment quickly are some of the many reasons we keep coming back to Mr. Rooter.
Jason from Mr Rooter provided exceptional service while at my house. He was very thorough and took time to evaluate each issue and explain for me my options. He then worked quickly to fix my issues and walked me through the steps he took so I understood everything from beginning to end. Highly recommend!
Awesome job. Reliable and responsible. We actually left the basement opened for him to work and did a great job and in one day my problems were solved. Explained in detail the repair and gave me options. Very satisfied!
Our technician, Jeremy, was extremely professional, polite, and knowledgeable from the get-go. However, he earns 5 stars because he took the time to investigate beyond the obvious and determined the true source of the problem - his extra efforts saved us 50% of the original estimate! Highly recommend this technician.
Jason was awesome. We ran into a problem with my plumbing. Not only did he know how to fix it but he upgraded it and stayed longer to test and make sure everything was 100% before he left our house. Absolute Quality service. I would recommend Jason any day of the week!!
My plumber Ron was prompt, courtesy and extremely knowledgeable. In addition to completing the work, he took the time to explain the process. I highly recommend the company and specifically Ron. The company's nothing without qualified & professional employees, and Mr. Rooter has it!
Jordan and Lee did a spectacular job!! Not only were they available to come out and quote the job (which was in alignment with the multiple other quotes I received) the day I called, they came out 1 day later to actually complete the project (sewer tap). They were professional and skilled and made easy work of a project that could have been a mess of a job. They stayed late to clean up the area and completed the job in one day so that I could continue to move forward with my project. I'm SO glad I called Mr. Rooter and will definitely keep that number for future plumbing needs!! Thanks guys!!!!! : )
Mr. Electric did a great job they sent Mickey out to assist me with what was a real emergency! He was so understanding and listened to all of my concerns and walked me through the full process of everything that I needed done! Very satisfied with customer support team as well.
Jason Benson with Mr. Rooter came over on Sunday, June 23, 2019. He replaced both valves for our washing machine, and also replaced the pressure tank. He was very professional and thorough, and made sure we knew exactly what he was doing. I would recommend him to anyone who needs any type of plumbing work done.
My online appointment request was lost. Luckily I called to verify and was able to setup an appointment. I was told the tech would be there in 1.5, it was more like 2.25 hours...but it was last minute so I understood. However, I was charged $233 dollars and the problem wasn't fully fixed. I appreciate that the faucet isn't leaking but there still isn't any water pressure. We were told the faucet was junk and that's why it couldn't be fixed (its not even a year old). But if you couldn't fix it why charge us? We were also told of a problem with our plumbing (expansion tank) that wasn't part of visit. The tech said just looking he could see it wasn't working. We contacted two other plumbers and they said there is no way to tell just by looking that it isn't working. You have to take it apart. Seems the tech wanted us to panic and request it be fixed, and get an extra charge on the bill.
My plumber John was amazing. He took his time to fix the problem in my home as if it was his home. I know my husband and I couldn't have done the work. He was very knowledgeable, friendly and patient; answered all my questions. Great company great service.
I have had excellent service from this firm. As with any plumbing or construction related project, unknowns can cause stress and worry. This firm handled their communications clearly and fully informed me for the best decisions I could make. The two attributes that make this firm great are: 1) Trust and 2) keeping me informed. Thanks for your help guys!
Great knowledgeable plumbers !!!
I currently use Mr rooter on a weekly basis to help my re-construction rebuilds after a water damage to their home.
Always on time and their teams are very courteous.
I choose Mr Rooter for my plumbers because they are always on time, and value and knowledge of how to help is very important !
Keep up the wonderful work..!!
Hats off to Mike the plumbing manager for such a loyal and dedicated team !
I had an issue trying to get a new refrigerator installed. The installers were afraid to disconnect the copper water hose from the old refrigerator because they didn't want to risk flooding my home. The installers left at 10:30am. I called Mr. Rooter approximately 10:50am. To my surprise the young lady was able to get me an appointment same day and almost immediately! Robert came and saved my day. Within less than three hours I called, Robert arrived and just left. Everyone I came in contact with today from Mr. Rooter was kind, caring and professional. I think I have found my "go to" plumbing company. Thanks Mr. Rooter.
I called and used Mr. Rooter because it is listed on Dale Cardwell recommendation site.
Our technician worked diligently, was very helpful, and explained everything. He stayed on the job told it was completed!
Everything is fine now, and I would definitely refer friends and family to Mr. Rooter.
However, I think the prices and labor costs may be high for some to pay.
Shaun was a great rep for Mr. Rooter!
I received excellent service from Kenny Smith today. He listened carefully to the issue i was having and provided a solution to my problem. He was very pleasant, arrived on time and was very professional. Great experience, exactly what i was expecting from from Mr. Rooter based on my previous experience with the company.
Initially, I gave this company a really poor review after being stood up 3 times before someone ever showed up. It was not a good 1st impression and I was highly disappointed. However, when I say that they TOTALLY made up for it after, that is not a lie. They provided a substantial discount for the hassle and did such an amazing job on the issue I was having. They were fast, extremely friendly, and knowledgeable. I'd absolutely give them another chance on my next project.
Great work and very nice people but extremely overpriced. Needed to change a shower valve cartridge which runs about $50 at home improvement stores (Moen will provide the part for free, too) but ended up paying $440 for the part and labor which probably took less than an hour. Looking at different websites after the fact, it probably should have cost me around $200. No complaints on service or quality of work at all, the tech was awesome, but the company’s pricing for this type of job means I probably won’t be calling them again. Shop around because it shouldn’t have cost this much; I went through with it because I didn’t want to deal with gathering a bunch of estimates.
I called Mr Rooter Plumbing because I had a leak in my basement from my upstairs bathroom. Everyone I spoke to on the phone was nice and very professional. My plumber was John D. He arrived on time and texted me a picture of himself before he arrived with his professional and back ground info.Once he located the problem he showed me his finding and explained in detail what was needed. Parts needed to be ordered and he returned on Friday to do the work. He did a wonderful job, explaining everything. The job took 8 hrs and was very expensive. I will call them in the future when I need a plumber and ask for John D.
Jeremy was honest and helpful when he came to assess the problem. He informed us of exactly what was wrong with the plumbing that a previous plumber completed, and he stayed until he was able to fix each problem. His dedication was much appreciated. I will definitely hire Mr. Rooter for all future plumbing issues and I will ask for Jeremy.
Called on Sunday to set up an emergency appointment at my business today. They scheduled the arrival time between 8-11 am since my business opens at 1:30pm. At 8am they called to alert me that the plumber would be here at 9. At 10am I call to ask what's going on, they alert me that they can't reach the plumber and would get back to me. At 10:45 I call back and he apparently had a flat tire. Okay why did I have to call to get that information though? It's now 11:30 my business will open in 2 hours and I can't open with my plumbing in it's current state. I highly doubt they're going to arrive and get this fixed in two hours but if they do I'll update my rating. As it stands, this is unacceptable.
Kenny Smith was awesome. This is his second time at my home. He replaced my hot water heater a few mo ago and now came back for other minor drain issues. Kenny was thorough and friendly and a true professional . Will continue to use Mr Rooter! Ask for Kenny.
John was great and got the water heater up and running in my condo on a Sunday morning. He came promptly at the time the dispatcher explained. John was great at explaining the issue, what needed to be done to fix it and the final cost. He went through everything with me once it was completed and left me feeling confident in his work. I would definitely recommend Mr. Rooter and would use them again.
Jordan was a complete professional. He kept me appraised of all work that was being performed and did an exceptional job at rectifying our issue with minimal inconvenience to us. I have used Mr Rooter previously and their entire team is top notch.
The plumber came out immediately and gave the best possible advice for our situation. Some of the services suggested were outside of our price range, but he did a great job orlf discounting the most essential services to fit our budget. They were the best call to make for our busted water heater!
My hot water heater went out on a Saturday prior to New Years Eve. It took my home warranty company until Wednesday to send a plumbing company out, only to have them tell me that it would possibly be 2 more weeks before I would have hot water in my home again due to them having to special order a new power vent model. I made one call to Mr. Rooter that evening and the next day the plumber Jim arrived (early) and without hesitation was able to assure that I would have hot water within the next 24 hrs. He was extremely knowledgeable, professional and personable. Jim walked me through each step of the process while also in great detail provided me with more insight regarding my hot water heater. Jim was a pleasure to work with and helped bring this nightmare of dealing with no hot water in my home for 7 days to a swift end. I wished I'd known to have called Mr. Rooter first and I would've gone into the new year without having to shower at the gym. Next time I'll know! Thanks much guys for everything! I'd recommend this plumbing company in a heartbeat.
Mr. Rooter was fantastic from the beginning. It was two days before Christmas and I had family coming in. They responded immediately to my online request and the service provider on the phone was wonderful and very polite. Jim was fantastic! He made sure that I understood what was going on in my house and what to watch for with other things. Thanks Jim and Mr. Rooter!
I am so glad I called Mr. Rooter. A major leak sprung up,flooding my basement. I immediately started looking for a plumbing service provider, and after doing a bit of research, I found Mr. Rooter to be highly rated. Based on my experience, their reputation is well earned. Jason B. was the service professional who arrived to fix the problem. He showed up in a timely manner, and he quickly was able to find the source of the leak. He kept me abreast of everything he needed to do, providing me with a quote upfront. He showed me exactly where the problem was and quickly fixed it. In talking with Jason, I found him to be very experienced, professional, courteous and knowledgeable. He provided timely, thorough and efficient service. Mr. Rooter is going to be my go-to for all of my plumbing needs.
Very over priced. I had service done and later found that I could have had a new toilet and installed for the price they charged to replace a wax ring on an existing toilet. Also, SPAMMED my email for weeks after the repair!
Our hot water heater went out in the evening, called Mr. Rooter and they got us in the next morning. Kenny S did an amazing job. He replaced pipes and noticed an opening in one of the extensions that could of possibly be leaking gas and fixed it! Not only did Kenny do an excellent job of replacing our hot water heater and pipes but he possibly saved us from getting sick from a gas leak. We recommend Mr. Rooter and most certainly Kenny to anyone who has any water issues. Thank you Kenny S!!
I have called Mr. Rooter for all of my plumbing needs for the past several years. Each time I’ve received exceptional service and I would definitely recommend this company to anyone that needs any plumbing work done. Mr. John is very professional and always does great work.
Very prompt and efficient service! Had a water heater leak that was starting to flood the house. They answered the phone at 1 am and were ready to send a tech immediately. I was able to find the main water valve and shut it off and postpone until the morning but Kenny was at my house by 8:30am and had all the necessary parts to complete the repair. After seeing the worst, the cost was not as high as I anticipated as Kenny isolated the problem and made the repair. Highly recommend!!
There are no words to describe how pleased I was with the person that came to my house. He was professional, knowledgeable and explained all of the problems and what he needed to do to fix. He gave us a price and that was the price. No add on's or other fees. Highly recommend this company.
The plumber that assisted me was prompt professional and very informative. He addressed the issue and gave me several options to prevent the issue from happening again. He was patient and got the job done in a timely fashion and cleaned up after himself. Overall great service
Nima arrived on time and immediately put his shoe covers on to protect my floors. He took the time to diagnosed and explain to me the issue with a detailed description of what the problem was.
He provided me with the different options and pricing. He was quick and clean in his work.
I will definitely be using Mr. Rooter again!
Jim did a great job installing our water heater. He explained every step of the way and completed everything within the day. While he waited for the seal to dry, he even fixed a small plumbing issue we had. We're very satisfied and would use Mr. Rooter again.
Curtis was fantastic on this service call. Arrived at the appointed time, took time to fully understand the issue, diagnosed the problem quickly, and then gave a complete and detailed description of what the problem was.
He also gave me a range of options for each one - this included not only the different prices, but the pros and cons of each.
I will definitely be using Mr. Rooter again and gladly recommend Curtis to anyone who asks!